Craig Knows Things

You’ll need;

• Spybot Search & Destroy
• Ad-Aware
• Hijackthis
• AVG Free Edition

What to do:

• Turn off Startup Items, restart computer
• Install then run HijackThis, restart computer
• Run Spybot- Fix Problems, Run Ad-Aware- Fix Problems, Run AVG scan- Fix Problems
• Restart computer, run HijackThis again
• Evaluate problems, take additional action.

First
On your computer click start and then click run (Win+R). If you can’t get to the run command from the start menu you can press the windows key plus r.

In the run command type, “msconfig“.

Next choose startup. Then choose to disable all.

This will uncheck all programs that are set to automatically start when the computer turns on. After fixing your computer you can go back into msconfig and reselect the programs you’d like to start when the computer starts such as aim.

Step two
Once your computer has been restarted and is running again it’s time to install the programs listed at the top of this page.

First install HijackThis. Run HijackThis and select all the startup programs that seem shady. Restart the computer.

After restarting the computer install Spybot Search & Destroy. The installer is pretty self explanatory. It’ll ask you to;

1. Make a backup, do it.
2. Download updates, do that.
3. To immunize your system, do that.

Once it’s installed run a scan, fix the problems.

Now for AdAware. Once installed run a scan and choose to fix the problems.

After AdAware is installed install AVG Free Edition run a scan and fix those problems.

Lastly, I’d run HijackThis again, check the boxes next everything I’d like to get rid of, then restart.

Our last step is to evaluate our efforts and figure out what it is we haven’t been able to remove. A particular pesky virus I come across quite often is the trojan / virus vundo.

1. Download combofix from any of these links and save it to Desktop:
Link 1
Link 2
Link 3

**You’re going to need to save and run the file from the desktop**

2. Double click combofix.exe & follow the prompts.

*Attention*
Do not click combofix’s window while it’s running. That can cause it to freeze.

Combofix shouldn’t take more then 20 minutes to run.
If it does, (press ctrl, alt and del at the same time) this will opeb the Task Manager click the processes tab and end the processes that are findstr, find, sed or swreg, that should cause combofix continue.

If you have problems with Combofix visit how-to-use-combofix

Personal Computer Repair Waiver

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(by signing below I agree to the following):

I authorize Craig Sullivan to perform work on my computer. I understand that Craig Sullivan has been trained to perform computer hardware and software work, but Craig Sullivan is not an authorized service dealer. Further, I agree to release, indemnify, and hold harmless Craig Sullivan from liability for any claims or damages of any kind or description that may arise from any computer work performed on my computer, even if caused by negligence of Craig Sullivan. I understand that Craig Sullivan is not responsible for any data loss, which may occur as a result of work done on my computer.

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_______ I understand that technical support rendered by Craig Sullivan may void manufacturer warranties for this computer system. Craig Sullivan does not assume any liability or warranty in the event that the manufacturer warranties are voided.

_______ I understand that Craig Sullivan offers no verbal or written warranty, either expressed or implied, regarding the success of this technical support.

_______ I expressly waive all claims against Craig Sullivan for any damages to this computer system or data² that are incidental to the technical support rendered by Craig Sullivan. The liability of Mr. Sullivan is strictly limited to those damages to this computer system or data that are due to negligence on the part of Mr. Sullivan while technical support is being rendered.

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1 Computer system is defined as: Hardware (CPU enclosure, mouse, keyboard, printer, monitor and associated cables), software (operating system software, applications software and related software) and the additional physical devices specified in the comments box on the front of this document.

2 Data is defined as: Any information not part of operating system software, applications system software or related software that is stored on the computer system described in this document or on any device that interacts with the computer system described in this document.